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AT&T is diving me nuts

August 26th, 2009 at 07:10 am

I got my first bill with AT&T. I pay all my bills online. With AT&T, this shouldn't be a problem.

But it is.

In order to access my online account, I need either the last 4 digits of my social security # and my zip code, or my PIN number.

My social security # isn't listed in my account yet because this is my first time. I don't have PIN because I'm paperless (unless they plan on sending the first one which has not arrived yet).

I call up their support hotline. The automated voice message is buggy. Yes, a telecom giant with a buggy automated hotline! I got hung up three times. What in the world?

I finally manage to get through, and this poor lady is having a hard time routing me. And when it finally routes me through, the automated voice support tells me to go visit their website.

What the heck? And when I check online FAQs, it tells me to check the printed bill!

What kind of crazy operation is this? The DSL is great, but this is ridiculous! Seriously, I'm tempted to disconnect on general principle. And I WANT to pay them! This is insane.

4 Responses to “AT&T is diving me nuts”

  1. monkeymama Says:

    Interesting? I've had ATT forever (started with local Pac Bell and they got bought out). As such, I don't need much to login online. You must be under a new system? I don't know - don't recall needing a PIN to set up - but that was ages ago!

    We are ditching ATT this month. Can't wait!

    I was probably one that encouraged you to try it (hangs head). It is certainly cheap.

    Our modem since went out twice in a couple of months (their modem, to be exact) and we realized their method for replacing it is archaic (takes 7-10 days; meanwhile no internet). They also keep resetting our internet speed down. Dh had called them twice on it. They had to send a tech out to determine this, though it happens enough we know it is THEIR problem. Anyway, dh just noticed it happened again for a 3rd time. I have griping for 2 weeks how SLOW my laptop is all around, but it's all connected to the network (slowness is hard to isolate to internet). We just thought the (old) laptop was petering out. Just yesterday dh tells me, "I think dh lowered our speed again. I think that explains the laptop's extreme slowness."

    Like, seriously??? Lord knows what they are doing over there. If you want to lower our internet speed, why don't you lower our bill, too?

    We are jumping to fiber optic this week. Good riddance ATT! We can certainly survive with cable or DSL, but the "giant corporation" service around here is just so subpar!

    ATT is cheap. Could be worth it to save money. But man, what a PITA they have been. We've only had DSL with them about a year.

  2. Joan.of.the.Arch Says:

    I found their interface to be surprisingly mixed up for such a big company that should be able to produce perfection in a website.

  3. creditcardfree Says:

    Not sure if this is still the case, but AT&T outsources a lot of their call centers...not internationally, but general telemarketing companies.

    I used to work for one that would sign people up for long distance plans. We had no access to prior bills and only a book with phone numbers to direct people for other situations. We had so many complaints, but we as service people were given so little to work with. If we did route a call, we had no idea if it went through or if it was the right place to route them to. Let's just say it left a bad enough taste in my mouth to avoid them altogether. I have the same taste about Sears...especially their home improvement side.

    Might be best to write a check and then cancel...if you can. Frown

  4. Broken Arrow Says:

    MM, don't feel bad. You didn't have a personal hand in my frustration, and anyway, it isn't even your fault that their system is so messed up.

    Also, yes, they did say they're in the middle of a system transition. Lucky me.

    Didn't realize that CCF. Thanks for letting me know.

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